Privacy Policy

Last updated: October 2026

Mastacon respects your privacy. This policy explains how we handle personal information collected through mastacon.com.au and enquiries about our building services.

Information we collect

When you submit our contact form, we collect your name, email address, phone number and any project information you provide, such as project type, timeline, block location, budget and how you heard about us. We may also collect information you provide when communicating with us about your project.

Our website is hosted by Squarespace. Squarespace collects certain technical information when you visit, including information about your browser, device and website activity. See the Squarespace Privacy Policy for details.

How we use your information

We use your information to respond to enquiries, discuss your building requirements, manage client relationships and provide our services.

Submitting an enquiry does not automatically subscribe you to marketing emails. If we introduce email marketing, we will obtain consent where required and provide a way to unsubscribe.

Storage and service providers

Authorised Mastacon personnel and service providers may access personal information where needed to operate our website, manage enquiries and provide our services. We do not sell your personal information. We may disclose information where required or authorised by law.

Cookies and external services

Our website may use cookies and similar technologies to support its operation. You can manage cookies through your browser settings, although restricting them may affect some website features. Links to other websites are governed by those websites’ privacy policies.

Security and retention

We take reasonable steps to protect personal information against misuse, loss and unauthorised access, modification or disclosure. No online system can be guaranteed completely secure.

We retain personal information for as long as reasonably needed for the purposes described in this policy and to meet applicable legal obligations. When no longer required, we take reasonable steps to securely delete or de-identify it.

Access, corrections and complaints

To request access to or correction of your personal information, or to make a privacy complaint, contact Mastacon:

Email: paul@mastacon.com.au
Phone: 0422 287 394

We may need to verify your identity before responding. We will review your request or complaint and respond within a reasonable time.

Changes to this policy

We may update this policy when our website, services or information-handling practices change. The latest version will be published on this page.